Политика конфиденциальности

The purpose of this Privacy Policy is to provide a natural person (hereinafter referred to as the “Client”, “User”) with information about the purposes, scope, protection, retention periods of personal data processing and the rights of the data subject when personal data are collected and processed by SIA Riga-Rituals (hereinafter – “Riga-Rituals”).

Data Controller and Contact Information

1. The controller of personal data processing is SIA Riga-Rituals, registration number 40203672155, legal address: Tēraudlietuves iela 3, Riga, Latvia.
2. Contact details regarding personal data processing: info@riga-rituals.lv. By using this contact information or contacting the Controller at its legal address, the User may submit inquiries regarding personal data processing and requests for the exercise of their rights (see section “Rights of the Data Subject”).
3. Website: https://riga-rituals.lv.

Scope of Application

4. Personal data means any information relating to an identified or identifiable natural person.
5. This Privacy Policy applies to ensure confidentiality and protection of personal data in relation to:
   • natural persons – clients and other users of Riga-Rituals services (including potential, former and existing clients);
   • persons who contact Riga-Rituals by phone, e-mail, via website forms or messaging services;
   • visitors of the website riga-rituals.lv.
6. Riga-Rituals complies with Regulation (EU) 2016/679 (GDPR) and other applicable legal acts in the field of personal data protection.
7. This Policy applies to personal data processing regardless of the form and/or environment in which the User provides personal data (website, phone, e-mail, paper form, etc.).
8. Separate rules may apply to certain types of processing (e.g. cookies, analytics, etc.), of which the User is informed at the time of data collection and/or via consent settings.

Purposes of Personal Data Processing

9. Riga-Rituals processes personal data for the following purposes:
   • identification of the client and communication (responding to inquiries, call-backs);
   • preparation, conclusion and performance of service or goods supply contracts;
   • organisation of services, delivery and order administration;
   • customer service, handling of applications and complaints;
   • improvement of service quality, development and enhancement of the website and services;
   • compliance with legal obligations and responses to lawful requests of public authorities;
   • ensuring information security and preventing misuse;
   • marketing communications – only with the User’s consent or another lawful basis.

Legal Grounds for Processing

10. Personal data are processed on the basis of:
    • necessity to conclude and/or perform a contract;
    • compliance with legal obligations applicable to Riga-Rituals;
    • consent of the data subject (where required);
    • legitimate interests of Riga-Rituals (e.g. ensuring security, improving services, protection of legal rights).

Categories of Personal Data

11. Depending on the manner of interaction, Riga-Rituals may process the following categories of data:
    • contact data: name, surname, telephone number, e-mail address;
    • order/request data: content of inquiries, selected services or goods, preferences;
    • technical data: IP address, browser/device type, cookie data, session parameters;
    • other data voluntarily provided by the User.
12. Riga-Rituals does not request special categories of personal data (e.g. health data) via website forms. If such data are provided voluntarily by the User, they are processed only to the extent necessary to respond or provide services and on a lawful basis.

Recipients of Data and Disclosure to Third Parties

13. Riga-Rituals may disclose personal data to third parties only to the extent necessary to achieve processing purposes, for example:
    • IT service providers (hosting, e-mail, website maintenance) acting under agreements;
    • partners or contractors involved in order fulfilment (e.g. delivery);
    • public authorities where required by law and in accordance with legal procedures.
14. Riga-Rituals does not sell personal data or disclose them to third parties for their own purposes without a lawful basis.

Transfer of Data Outside the EEA

15. If personal data are transferred outside the European Economic Area, Riga-Rituals ensures appropriate safeguards (e.g. EU standard contractual clauses) in accordance with GDPR requirements.

Data Retention Periods

16. Personal data are stored no longer than necessary for the purposes of processing or as required by applicable law. After the purposes are achieved, data are deleted or anonymised unless otherwise required by law.

Data Security

17. Riga-Rituals implements organisational and technical measures to protect personal data against unauthorised access, alteration, disclosure or destruction, taking into account risks and available technologies.

Cookies and Similar Technologies

18. The website uses cookies and similar technologies to ensure website functionality, save preferences, perform analytics and improve user experience.
19. Cookies may be:
    • functional – necessary for the proper functioning of the website;
    • preference – to remember user settings;
    • analytical – to collect visit statistics and improve the website (subject to consent or other lawful basis);
    • marketing – to personalise advertising (subject to consent).
20. Users may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

Rights of the Data Subject

21. The User has the right to:
    • access their personal data;
    • request correction of inaccurate data;
    • request erasure of data (“right to be forgotten”), where applicable;
    • request restriction of processing, where applicable;
    • object to processing based on legitimate interests, where applicable;
    • request data portability, where applicable;
    • withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
22. To exercise these rights, the User may contact Riga-Rituals by e-mail at info@riga-rituals.lv. Riga-Rituals may request additional information to verify the identity of the requester.
23. The User also has the right to lodge a complaint with the supervisory authority – the Data State Inspectorate (Datu valsts inspekcija, Latvia).

Changes to the Privacy Policy

24. Riga-Rituals reserves the right to update this Privacy Policy at any time. The current version is published on the website riga-rituals.lv.

Effective date: January 1, 2026.